At phtay, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect, how we use and protect it, and what rights you have over your data. By using the phtay platform, you agree to the practices described here.
When you register an account or use the phtay platform, we collect the personal information that is necessary to provide you with our mobile sports betting and casino-style entertainment services in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number, which are required to verify your identity and comply with applicable Philippine regulations. We also collect payment-related information such as your preferred payment channel details (for example, GCash or Maya account references and Philippine bank details) in order to process deposits and withdrawals securely. When you use the platform, we automatically collect technical data including your IP address, device type, operating system, browser details, and session activity logs, which help us maintain platform security and improve your overall experience. If you contact our support team, we retain records of that communication to ensure consistent and high-quality service. We do not collect sensitive personal information beyond what is strictly necessary for account operation, identity verification, and regulatory compliance. All data collection practices are carried out in accordance with the Data Privacy Act of 2012 of the Philippines.
The personal information you provide is used primarily to create and manage your phtay account, process financial transactions, verify your identity in line with Philippine regulatory requirements, and deliver the sports betting and entertainment features of the platform. We also use your data to send you transactional communications such as deposit confirmations, withdrawal updates, and important account notices — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. With your explicit consent, we may send you promotional materials about relevant offers and new features available on the platform; you can withdraw this consent at any time through your account settings. Aggregated and anonymised usage data may be analysed to improve platform performance, fix technical issues, and develop new features for Filipino players. We do not use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you without human review. Your data is never sold to third parties for their own marketing purposes.
phtay shares your personal information only with trusted third parties who are necessary for the delivery of our services to Filipino players, and all such parties are contractually required to handle your data securely and in accordance with applicable Philippine data protection law. These third parties include payment processing providers such as GCash, Maya, and partner Philippine banks who need your payment details to complete transactions, as well as identity verification service providers who assist us in confirming player identities for regulatory compliance. We may also share data with our licensed technology and platform infrastructure partners who support the operation of the phtay system, but only to the extent necessary for them to perform their contracted functions. In cases where we are required by Philippine law, a court order, or a lawful request from a regulatory authority, we may disclose your personal information without prior notice to you. We do not transfer your personal data outside the Philippines except where required by the nature of a specific service, and in such cases appropriate safeguards are put in place to protect your information. If phtay undergoes a corporate restructure or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
phtay implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure storage systems, access controls that limit data access to authorised personnel only, and regular security audits of our platform infrastructure. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are also responsible for keeping your account login credentials confidential. Your personal data is retained for as long as your account remains active and for a minimum period thereafter as required by Philippine regulatory and legal obligations — typically this means transactional and identity records are kept for at least five years following account closure. When data is no longer required for operational or legal purposes, it is securely deleted or anonymised in a manner that makes re-identification impossible. If you believe your account or personal data has been compromised, you should contact the phtay support team immediately so that we can investigate and take appropriate protective action.
Under the Data Privacy Act of 2012, you have clear rights over your personal information held by phtay.
You have the right to request a copy of the personal information that phtay holds about you at any time, and to request corrections to any inaccurate or outdated details. Requests can be submitted through your account settings or by contacting the support team, and we will respond within the timeframes required by Philippine law. If you update your personal details, please ensure your account records are also kept current.
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations under Philippine law. You also have the right to object to certain types of data processing, including direct marketing communications, and we will honour such requests promptly. Note that some data must be retained even after account closure to meet licensing and anti-money laundering requirements.
If you have a concern about how phtay handles your personal information, you are encouraged to contact our support team in the first instance so that we can address your query directly. If you remain unsatisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Our data-related support contact is available through the platform's help centre, and we aim to acknowledge all privacy-related enquiries within a reasonable time.
The phtay platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session while you are logged in, and help us understand how Filipino players use the platform so that we can improve it. Essential cookies are strictly necessary for the platform to function correctly and cannot be disabled — these include session management cookies and security tokens. Analytics cookies allow us to measure platform performance and identify areas for improvement; where these are not strictly necessary, we will ask for your consent before placing them. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the phtay platform. We do not use tracking technologies to serve third-party advertising or to build profiles of your browsing behaviour outside of the phtay platform. For more details about the specific cookies in use and how to manage them, please consult the FAQ page.
The FAQ section has answers to common questions about data, accounts, and platform policies. If you are ready to join, creating your phtay account takes just a few minutes.